Shop rules

Online store regulations

Regulations of the online store www.obuwiemedyczne.eu

Contents:

1. General provisions
2. Electronic services in the online store
3. Conditions of concluding a sales contract
4. Methods and terms of payment for the product
5. Cost, methods and delivery date of the product
6. Product complaint
7. Extrajudicial methods of dealing with complaints and pursuing claims and rules of access to these procedures
8. Right to withdraw from the contract
9. Provisions relating to entrepreneurs
10. Final provisions

The online store www.obuwiemedyczne.eu cares about consumer rights. The consumer cannot waive rights granted to him in the Consumer Rights Act. Contract provisions less favorable to consumer than the provisions of the Consumer Rights Act are invalid and shall apply instead provisions of the Consumer Rights Act. Therefore, the provisions of these Regulations have no effect intended to exclude or limit any rights consumers may have under mandatory legal provisions, and any possible doubts should be explained consumer benefit. In the event of any possible inconsistency of the provisions of these Regulations with the above provisions, these provisions shall prevail and shall be applied.

1. GENERAL PROVISIONS

1.1. The Online Store is available at www.obuwiemedyczne.eu by SANTANA OBUWIE ZDROWOTNE SPÓŁKA z o.o. based in 56-410 Dobroszyce ul. Osiedlowa 25; NATIONAL COURT REGISTER KRS NUMBER 0000766385; NIP: 1231420731;
REGON: 382294899 and e-mail address: info@santana.com.pl.

1.2. These Regulations are addressed to both consumers and entrepreneurs using the Online Store.

1.3. Pursuant to Art. 13 section 1 and section 2 Regulation (EU) 2016/679 of the European Parliament and of the Council as amended April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (GDPR), we inform that:

1.4 The administrator of your personal data is Agata Wojnarska, co-owner of the store online Santana Obuwie Medyczne, NIP 123 142 07 31, based at ul. Osiedlowa 25 56-410 Dobroszyce, e-mail address: info@santana.com.pl, 

tel. 667 011 117.
You can contact the Administrator in writing, via traditional letter or electronic correspondence.

The legal basis for the processing of your personal data is the necessity of such processing to perform the contract
purchase/sale, as well as our legitimate interest, in particular in enabling pursuing possible claims. Messages are transmitted using systems ICT.

1.5. Definitions:

1.5.1. WORKING DAY – one day from Monday to Friday, excluding public holidays from work.

1.5.2. REGISTRATION FORM – a form available in the Online Store enabling creating an Account.

1.5.3. ORDER FORM – Electronic Service, interactive form available in the Store Online enabling placing an Order, in particular by adding Products to electronic basket and specifying the terms of the Sales Agreement, including the method of delivery and payments.

1.5.4. CUSTOMER – (1) a natural person with full legal capacity, and in cases provided for by generally applicable provisions, also a natural person possessing limited legal capacity; (2) legal entity; or (3) organizational unit without legal personality, which is granted legal capacity by law; - which concluded or intends to conclude a Sales Agreement with the Seller.

1.5.5. CIVIL CODE - Civil Code Act of April 23, 1964 (Journal of Laws of 1964, No. 16, item 93, as amended).
1.5.6. ACCOUNT – Electronic Service, marked with an individual name (login) and password provided by the Service User, a set of resources in the Service Provider's IT system in which they are collected is the data provided by the Service User and information about the Orders placed by him in the Store online.

1.5.7. NEWSLETTER – Electronic Service, electronic distribution service provided by Service Provider via e-mail, which enables all users from it, Service Users automatically receive cyclical content of subsequent editions from the Service Provider newsletter containing information about Products, new products and promotions in the Online Store.

1.5.8. PRODUCT – a movable item available in the Online Store that is the subject of the Agreement Sales between the Customer and the Seller.

1.5.9. REGULATIONS – these regulations of the Online Store.

1.5.10. SALES SHOWROOMS – Seller's stationary stores in the territory of Poland, whose addresses are available on the Online Store website.

1.5.11. ONLINE STORE - the Service Provider's online store available at the following address: www.obuwiemedyczne.eu

1.5.12. SELLER; SERVICE PROVIDER – SANTANA OBUWIE ZDROWOTNE sp. z o.o.; Tax Identification Number:
1231420731; REGON: 382294899 and e-mail address: info@santana.com.pl.

1.5.13. SALES AGREEMENT - a Product sales agreement concluded or concluded between the Customer and Seller via the Online Store.

1.5.14. ELECTRONIC SERVICE – a service provided electronically by the Service Provider on to the Service User via the Online Store.

1.5.15. SERVICE RECIPIENT – (1) a natural person with full legal capacity, and incl in cases provided for by generally applicable provisions, also a natural person possessing limited legal capacity; (2) legal entity; or (3) organizational unit without legal personality, which is granted legal capacity by law; - using or intending to use the Electronic Service.

1.5.16. ACT ON CONSUMER RIGHTS, ACT - Act of May 30, 2014 on the rights consumer (Journal of Laws 2014, item 827, as amended)

1.5.17. ORDER - the Customer's declaration of will submitted using the Order Form i aimed directly at concluding a Product Sales Agreement with the Seller.

2. ELECTRONIC SERVICES IN THE ONLINE STORE

2.1. The following Electronic Services are available in the Online Store: Account, Form Orders and Newsletter.

2.1.1. Account – using the Account is possible after completing a total of two subsequent steps Service Recipient - (1) completing the Registration Form and (2) clicking the "Register" field. The Registration Form requires the Service User to provide the following data: name and surname, e-mail address and password.

2.1.1.1. The Electronic Account Service is provided free of charge for an indefinite period of time.
The Service Recipient has the option, at any time and without giving a reason, to delete the Account (resign from
Account) by sending an appropriate request to the Service Provider, in particular via by e-mail to the following address: info@santana.com.pl or in writing to the address of the plant's headquarters.

2.1.2. Order Form - the use of the Order Form begins at the Customer adds the first Product to the electronic basket in the Online Store.
The Order is placed after the Customer completes a total of two subsequent steps - (1) after completing the Order Form and (2) clicking on the Online Store website after completing it
Order Form field "Order and pay" - up to this point you can do it yourself modification of the entered data (to do this, follow the displayed messages and information available on the Online Store website). It is necessary in the Order Form
the Customer providing the following data regarding the Customer: name and surname, address (street, number
house/apartment, postal code, city, country), e-mail address, telephone number contact number and data regarding the Sales Agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), method of payment.

2.1.2.1. The Electronic Order Form Service is provided free of charge and is one-time and ends when the Order is placed via it or at the moment early cessation of placing Orders via the Service Recipient.

2.1.3. Newsletter – the Newsletter is used after completing a total of three subsequent steps by the Service Recipient - (1) providing in the "Newsletter" tab visible on the Online Store website e-mail address to which subsequent editions of the Newsletter are to be sent, (2) clicking "Send" field and (3) confirming your willingness to subscribe to the Newsletter by clicking the link confirmation sent automatically to the provided e-mail address. On the Newsletter you can You can also sign up by checking the appropriate checkbox when creating an Account. When the Account is created, the Service User is subscribed to the Newsletter.

2.1.3.1. The Electronic Newsletter Service is provided free of charge for an indefinite period of time.
The service recipient has the opportunity to unsubscribe from the Newsletter at any time and without giving a reason
(unsubscribe from the Newsletter) by sending an appropriate request to the Service Provider, in particular via e-mail to the following address: info@santana.com.pl or in writing to the following address: Osiedlowa 25a 56-410 Dobroszyce.

2.2. Technical requirements necessary for cooperation with the IT system it uses the Service Provider: (1) computer, laptop or other multimedia device with Internet access; (2) access to e-mail; (3) recommended web browser: Google Chrome version 23.0. and higher; (4) recommended minimum screen resolution: 1024x768; (5) enable in browser
online option to save Cookies and support Javascript.

2.3. The Service Recipient is obliged to use the Online Store in a lawful manner and good manners, with respect for personal rights, copyrights and property rights intellectual property of the Service Provider and third parties. The service recipient is obliged to enter data consistent with the actual situation. The Service Recipient is prohibited from providing content of this nature unlawful.

2.4. Complaint procedure:

2.4.1. Complaints related to the provision of Electronic Services by the Service Provider and others complaints related to the operation of the Online Store (excluding the Product complaint procedure, which was indicated in point 6 and 7 of the Regulations), the Service Recipient may submit, for example:

2.4.2. in writing to the following address: Osiedlowa 25, 56-410 Dobroszyce

2.4.3. in electronic form via e-mail to the following address: info@santana.com.pl

2.4.4. It is recommended that the Service Recipient provides in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of irregularities; (2)
requests of the Service User; and (3) contact details of the person filing the complaint - this will make it easier and faster consideration of the complaint by the Service Provider. The requirements set out in the previous sentence have the form only recommendations and do not affect the effectiveness of complaints submitted without the recommended description complaints.

2.4.5. The Service Provider responds to the complaint immediately, no later than within 14 calendar days from the date of its submission.

3. CONDITIONS OF CONCLUDING A SALES AGREEMENT

3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission by the Customer Orders using the Order Form in the Online Store in accordance with point

2.1.2 of the Regulations.

3.2. The price of the Product shown on the Online Store website is given depending on the selection Customer in PLN (Polish zloty). The Product price includes taxes. About the total price including taxes the Product that is the subject of the Order, as well as delivery costs (including transport fees, delivery and postal services) and other costs, and when the amount of these fees cannot be determined - about obligation to pay them, the Customer is informed on the Online Store's website during the submission process Orders, including when the Customer expresses his will to be bound by the Sales Agreement.

3.3. The procedure for concluding a Sales Agreement in the Online Store using the Order Form

3.3.1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after prior submission
by the Customer Orders in the Online Store in accordance with point 2.1.2 of the Regulations.

3.3.2. After placing the Order, the Seller immediately confirms its receipt and at the same time accepts the Order for execution. Confirmation of receipt of the Order and its acceptance for execution takes place by the Seller sending the Customer an appropriate e-mail to the address provided above when placing an Order, the Customer's e-mail address, which contains at least the Seller's declaration of receipt of the Order and its acceptance for execution, as well as confirmation conclusion of the Sales Agreement. Once the Customer receives the above e-mail, the e-mail remains
concluded Sales Agreement between the Customer and the Seller.

3.4. Recording, securing and making available to the Customer the content of the concluded Sales Agreement
takes place by (1) making these Regulations available on the Online Store website and (2)
sending the Customer the e-mail referred to in point 3.3.2. Regulations. Content of the Agreement
The sale is additionally recorded and secured in the online store's IT system Seller.

4. METHODS AND DATES OF PAYMENT FOR THE PRODUCT

4.1. The Seller provides the Customer with the following payment methods under the Sales Agreement:

4.1.1. Payment by online transfer to the Seller's bank account:

4.1.1.1. Bank mBank

4.1.1.2. Account number: 23114020040000310278467306

4.1.2. Cash on delivery upon delivery, only when choosing the method courier deliveries.

4.1.3. Payment by Visa or MaterCard.

4.1.4 Electronic payments and payment card payments via the PayU.pl website - possible current payment methods are specified on the Online Store website in the information tab regarding payment methods and on the website http://www.payu.pl.
Settlements of electronic payment and payment card transactions are carried out in accordance with Customer's choice via the PayU.pl website. Electronic and payment card payments runs:
PayU.pl – PayU S.A. company based in Poznań (registered address: ul. Grunwaldzka 182, 60-166 Poznań), entered into the Register of Entrepreneurs of the National Court Register under number 0000274399, registration files kept by the District Court Poznań - Nowe Miasto and Wilda in Poznań, share capital in the amount of PLN 4,000,000 fully paid, NIP: 779-23-08-495.

4.2. Date of payment:

4.2.1. If the Customer chooses to pay by transfer, payment by payment card, payment electronic devices, the Customer is obliged to make the payment within 3 calendar days from the date conclusion of the Sales Agreement.

4.2.2. If the Customer chooses to pay cash on delivery upon receipt of the shipment, the Customer is obliged to make payment upon receipt of the shipment.

4.2. Date of payment:

4.2.1. If the Customer chooses to pay by transfer or pay by payment card, the Customer is obliged to make the payment within 3 calendar days from the date of conclusion of the Agreement Sales.

4.2.2. If the Customer chooses to pay cash on delivery upon receipt of the shipment, the Customer is obliged to make payment upon receipt of the shipment.

5. COST, METHODS AND DATE OF DELIVERY AND COLLECTION OF THE PRODUCT

5.1. Delivery of the Product is available within the territory of the Republic of Poland.

5.2. Delivery of the Product to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Costs Product deliveries (including transport, delivery and postal service charges) are indicated to the Customer when placing the Order, including when the Customer expresses his will to be bound by the Agreement Sales.

5.3. Personal collection of the Product by the Customer at the showroom is free of charge.

5.4. The Seller provides the Customer with the following methods of delivery or collection of the Product:

5.4.1. Courier delivery, cash on delivery courier delivery.

5.4.2. Personal collection available at the company's address, on the opening days and hours specified on the website
website of the Online Store.

5.5. The order processing time is up to 5 business days from the moment the payment is received, unless that a shorter deadline is given in the description of a given Product or when placing an Order. In case of Products with different delivery dates, the delivery date is the longest given date, which however may not exceed 5 Business Days. The beginning of the delivery period of the Product to the Customer is: following way:

5.5.1. If the Customer chooses the payment method by transfer, electronic payment or by payment card - from the date of crediting the Seller's bank account.

5.5.2. If the Customer chooses the cash on delivery method of payment - from the date of conclusion Sales Agreements.

5.6. The deadline for the Product to be ready for collection by the Customer - if the Customer chooses collection personal Product, the Product will be ready for collection by the Customer within 5 Business Days from the moment the payment is recorded, unless in the description of a given Product or during submission Orders were given a shorter deadline. In the case of Products with different readiness for collection dates, the date of readiness for collection is the longest given date, which, however, cannot exceed 5 days working hours. The Customer will be additionally informed by the Seller about the Product's readiness for collection. The beginning of the period for the Product to be ready for collection by the Customer is counted as follows:

5.6.1. If the Customer chooses the payment method by transfer, electronic payment or by payment card - from the date of crediting the Seller's bank account or settlement account.

5.6.2. If the Customer chooses the cash on delivery method of payment - from the date of conclusion Sales Agreements.

6. PRODUCT COMPLAINTS

6.1. The basis and scope of the Seller's liability towards the Customer, if the Product sold has physical or legal defect (warranty) are specified in generally applicable provisions of law, incl in particular in the Civil Code.

6.2. The Seller is obliged to provide the Customer with a Product without defects.

6.3. A complaint may be submitted by the Customer, for example:

6.3.1. in writing to the following address: SANTANA OBUWIE ZDROWOTNE Sp z o.o. Osiedlowa 25, 56-410 Dobroszyce

6.3.2. in electronic form via e-mail to the following address: info@santana.com.pl

6.3.3. in person: at the company address

6.4. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) method requests
bringing the Product into compliance with the Sales Agreement or declaring a price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant - this will facilitate and will speed up the processing of the complaint by the Seller. The requirements set out in the previous sentence apply only form a recommendation and do not affect the effectiveness of complaints submitted without the recommended one description of the complaint.

6.5. The Seller will respond to the Customer's complaint immediately, no later than within 14 days calendar days from the date of its submission. No response from the Seller within the above deadline means that the Seller considered the complaint justified.

6.6. In the event that the Seller responds to the Customer's complaint or performs it the Customer's rights arising from the warranty, it will be necessary to deliver the Product to the Seller, The Customer will be asked by the Seller to deliver the Product to the plant at: Osiedlowa 25, 56-410 Dobroszyce.

6.7. The request for delivery of the Product referred to in point 7.6 of the Regulations does not affect the race the deadline for the Seller to respond to the Customer's complaint, referred to in point 7.5 of the Regulations and does not violate the Customer's right to request the Seller to dismantle the defective Product and reinstall it installing the Product after replacing it with a defect-free one or removing the defect referred to in art. 561[1] of the Civil Code.

7. OUT-OF-JUDICIAL METHODS OF HANDLING COMPLAINTS AND SEEKING CLAIMS AND RULES FOR ACCESS TO THESE PROCEDURES

7.1. Detailed information regarding the possibilities of using the services by the Customer who is a consumer out-of-court methods of dealing with complaints and pursuing claims and the rules of access to these procedures are available on the website of the Office of Competition and Consumer Protection at address: https://uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php.

7.2. There is also a contact point at the President of the Office of Competition and Consumer Protection (telephone:
22 55 60 333, email: kontakt.adr@uokik.gov.pl or written address: Pl. Powstańców Warszawy 1, Warsaw.), whose task is, among other things, to provide assistance to consumers in matters regarding out-of-court resolution of consumer disputes.

7.3. The consumer has the following examples of out-of-court options considering complaints and pursuing claims: (1) application for permanent dispute resolution consumer arbitration court (more information at: http://www.spsk.wiih.org.pl/); (2) an application for out-of-court resolution of the dispute to the provincial inspector of the Trade Inspection (more information on the website of the inspector responsible for the place of business economic by the Seller); and (3) assistance from the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Federation Consumers, Association of Polish Consumers). Advice is provided, among others, by e-mail at advice@dlakonsumentow.pl and at the consumer hotline number 801 440 220 (hotline open on Business Days, 8:00 a.m. - 6:00 p.m., call fee according to the operator's tariff).

7.4. The online system platform is available at http://ec.europa.eu/consumers/odr resolving disputes between consumers and entrepreneurs at the EU level (ODR platform). The ODR platform is an interactive and multilingual website with a one-stop shop services for consumers and entrepreneurs seeking out-of-court settlement of a dispute
regarding contractual obligations arising from the online sales contract or contract for provision of services (more information on the website of the platform itself or at the website of the Office Competition and Consumer Protection: https://uokik.gov.pl/spory_konsumenckie_faq_platforma_odr.php).

8. RIGHT TO WITHDRAW FROM THE CONTRACT

8.1. A consumer who has concluded a distance contract may withdraw from it within 14 calendar days without giving a reason and without incurring any costs, except for the costs specified in point 9.8 Regulations. To meet the deadline, it is enough to send the declaration before its expiry. A declaration of withdrawal from the contract may be submitted, for example:

8.1.1. in writing to the following address: Osiedlowa 25, 56-410 Dobroszyce

8.1.2. in electronic form via e-mail to the following address: info@santana.com.pl

8.1.3. in person at the company's address

8.2. A sample withdrawal form is included in Annex No. 2 to the Act on Consumer Rights and is additionally available as Annex 1 to these Regulations. The consumer may use the template form, but this is not obligatory.

8.3. The deadline for withdrawal from the contract begins:

8.3.1. for a contract under which the Seller issues the Product and is obliged to transfer it his ownership (e.g. Sales Agreement) - from the consumer taking possession of the Product or a third party other than the carrier indicated by him, and in the case of a contract that covers many Products that are delivered separately, in batches or in parts - from receipt of the last one Product, batch or part

8.3.2. for other contracts - from the date of conclusion of the contract.

8.4. In the event of withdrawal from a distance contract, the contract is deemed not to have been concluded.

8.5. The Seller is obliged to immediately, no later than within 14 calendar days from the date receipt of the consumer's declaration of withdrawal from the contract, return all payments made by him, including the costs of delivery of the Product (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The seller refunds the payment using the same the payment method used by the consumer, unless the consumer has expressly agreed to another method return, which does not involve any costs for him. If the Seller has not offered to do so himself collects the Product from the consumer, may withhold the refund of payments received from the consumer until he receives the Product back or the consumer provides proof of it referral, depending on which event occurs first.

8.6. The consumer is obliged to immediately, no later than within 14 calendar days from the date in which he withdrew from the contract, return the Product to the Seller or hand it over to a person authorized by Seller for collection, unless the Seller has offered to collect the Product himself. To be preserved the deadline, it is enough to return the Product before its expiry. The consumer may return the Product to the following address: Santana Obuwie Zdrowotne Osiedlowa 25, 56-410 Dobroszyce

8.7. The consumer is responsible for any resulting reduction in the value of the Product using it beyond what is necessary to establish its nature, characteristics and functioning of the Product.

8.8. Possible costs related to the consumer's withdrawal from the contract, which he is obliged to do consumer bear:

8.8.1. If the consumer has chosen a method of delivery of the Product other than the cheapest regular delivery method
available in the Online Store, the Seller is not obliged to return it to the consumer additional costs incurred by him.

8.8.2. The consumer bears the direct costs of returning the Product.

8.9. The consumer is not entitled to withdraw from a distance contract contracts:

8.9.1. (1) for the provision of services, if the Seller has fully performed the service with your express consent a consumer who was informed before the provision began that after fulfillment services provided by the Seller will lose the right to withdraw from the contract; (2) in which price or the remuneration depends on fluctuations in the financial market over which the Seller has no control, i that may occur before the deadline for withdrawal from the contract expires; (3) in which subject The benefit is a non-prefabricated Product, manufactured according to the consumer's specifications or serving to meet his individual needs; (4) in which the subject of the service is Product that spoils quickly or has a short shelf life; (5) in which the subject of the service is the Product delivered in a sealed package, after which the opened packaging cannot be returned due to health protection or hygiene reasons, if the packaging has been opened after delivery; (6) in which the subject of the service are Products, which, after delivery, due to their nature, become inseparably combined with other items; (7) in which the subject of the service are alcoholic beverages, the price of which was agreed upon at conclusion of the Sales Agreement, which may be delivered only after 30 days and which value depends on market fluctuations over which the Seller has no control

9. PROVISIONS APPLICABLE TO ENTREPRENEURS

9.1. This point of the Regulations and the provisions contained therein apply only to Customers and Service recipients who are not consumers.

9.2. The Seller has the right to withdraw from the Sales Agreement concluded with a non-Customer consumer within 14 calendar days from the date of its conclusion. Withdrawal from the Agreement In this case, the sale may take place without giving a reason and does not result from the Customer's liability who is not a consumer, any claims against the Seller.

9.3. In the case of Customers who are not consumers, the Seller has the right to limit the available products payment methods, including requiring prepayment in whole or in part, regardless of the payment method chosen by the Customer and the fact of concluding the Sales Agreement.

9.4. Once the Seller releases the Product to the carrier, the goods are transferred to the non-Customer consumer, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product. In such a case, the Seller is not liable for any loss or defect damage to the Product occurring from its acceptance for transport until its delivery to the Customer and a delay in shipment transportation.

9.5. If the Product is sent to the Customer via a carrier, the Customer is not the consumer is obliged to examine the shipment at the time and in the manner adopted for such shipments kind. If he finds that the Product was lost or damaged during transport, he is obliged to do so is to take all steps necessary to establish the carrier's liability.

9.6. Pursuant to Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for The product for a Customer who is not a consumer is disabled.

9.7. In the case of Service Recipients who are not consumers, the Service Provider may terminate the contract for the provision of Electronic Services with immediate effect and without specifying reasons through sending the Service User an appropriate statement.

9.8. Liability of the Service Provider/Seller towards the non-Service Recipient/Customer consumer, regardless of its legal basis, is limited - both within a single claim, as well as for all claims in total - up to the amount of the price paid and delivery costs under the Sales Agreement, but not more than up to the amount of one thousand zlotys. The Service Provider/Seller is not liable to the Service Recipient/Customer being a consumer only for typical damage foreseeable at the time of conclusion of the contract and not is liable for lost profits in relation to the Service Recipient/Customer who is not consumer.

9.9. Any disputes arising between the Seller/Service Provider and the Customer/Service Recipient who is not a consumer shall be subject to the court having jurisdiction over the registered office Sellers/Service Providers.

10. FINAL PROVISIONS

10.1. Contracts concluded via the Online Store are concluded in Polish or other languages: English, German.

10.2. The content of the Online Store website, including texts, graphics, photos, animated photos, videos, illustrations and in some cases sounds and software, is the property of SANTANA OBUWIE ZDROWOTNE Sp. z o. o. This content is protected by law copyright and other rights. Their use is only permitted with their express consent

10.3. Changes to the Regulations:

10.3.1. The Service Provider reserves the right to make changes to the Regulations for important reasons is: changes in legal provisions - to the extent that these changes affect the implementation of the provisions these Regulations.

10.3.2. In the event of concluding continuous contracts on the basis of these Regulations (e.g. provision of Electronic Services - Account), the amended regulations are binding on the Service Recipient, if any requirements specified in Art. 384 and 384[1] of the Civil Code, i.e. the Service Recipient has been properly notified of the changes and did not terminate the contract within 14 calendar days from date of notification. In the event that a change to the Regulations results in the introduction of any new fees or an increase in current fees, the Service Recipient who is a consumer has the right to withdraw from the contract.

10.3.3. If contracts of a different nature than continuous contracts are concluded on the basis of these Regulations (e.g. Sales Agreement), changes to the Regulations will not in any way violate the rights acquired Service Recipients/Customers who are consumers before the date of entry into force of the changes The Regulations, in particular changes to the Regulations, will not affect those already submitted or submitted Orders and concluded, implemented or performed Sales Agreements.

10.4. In matters not regulated in these Regulations, they apply universally applicable provisions of Polish law, in particular: the Civil Code; Act on benefits electronic services of July 18, 2002 (Journal of Laws 2002, No. 144, item 1204, as amended); for Agreements Sales concluded until December 24, 2014 with Customers who are consumers - provisions of the Act on protection of certain consumer rights and liability for damage caused by a product dangerous of March 2, 2000 (Journal of Laws 2000, No. 22, item 271, as amended) and the Act on special terms and conditions of consumer sales and amending the Civil Code of July 27, 2002 (Journal of Laws 2002 No. 141, item 1176, as amended); for Sales Agreements concluded from December 25, 2014 with Customers who are consumers - provisions of the Act on Consumer Rights of May 30, 2014 (Journal of Laws 2014 pos. 827, as amended); and other relevant provisions of generally applicable law. We send parcels via DPD and In POST courier companies. The order processing time is up to 5 days
working days from the moment the payment is posted. Orders over PLN 349 - FREE shipping!

Customer service
Payment methods

The entity providing online payment services is Blue Media S.A.

In the online store obwiemedyczne.eu you can pay for your purchases with online payment: fast
by PayU electronic transfer, regular bank transfer, payment card (Visa, Visa Electron, MasterCard, MasterCard Electronic, Maestro) or choose delivery with the cash on delivery option.

*Prices given in the store include VAT, shipping costs are added separately

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