Returns & Complaints

Filing a complaint

To file a complaint, follow the steps below:

1. RETURN/COMPLAINT FORM
Complete the return/complaint form and attach it to the shipment. The document should contain the following data: name and surname, e-mail address or correspondence address, telephone number, indication of the product number and reason for the complaint, date of purchase and occurrence of the defect.

2. RETURNING THE PRODUCT
When submitting a complaint, please return the product and a copy of the purchase invoice.

3. SHIPPING
The complained product should be sent to the following address:

SANTANA OBUWIE ZDROWOTNE Spółka z o.o.
Osiedlowa 25
56-410 Dobroszyce

Return
In accordance with applicable law, you have 14 days to return the goods. To withdraw from the contract and return the product purchased from us, complete the necessary declaration and send it to our address together with the returned product(s):

SANTANA OBUWIE ZDROWOTNE Spółka z o.o.
Osiedlowa 25
56-410 Dobroszyce

Also attach a receipt or invoice to the package with the declaration and the returned product(s).

Download the return and complaint form HERE.

SANTANA is a manufacturer of health and professional footwear present on the market since 1984.

High quality workmanship, carefully selected materials, anatomically profiled soles, precise sewing and solid construction make our flip-flops and clogs durable and resistant to intensive use.

The uppers and linings are made of natural leather and covered with coatings that allow them to be disinfected and easily kept clean.

The soles of the shoes are non-slip, made of lightweight polyurethane or wood with shock-absorbing properties for the user's feet, which prevents back pain.

SANTANA footwear meets the requirements for this type of product, and is manufactured in accordance with the best practices in this area and in accordance with PN-EN ISO 20 347.